First Line Digital Support

About SGL

At SGL, we do not just grow grass; we help grounds teams create the perfect pitch for the world’s biggest sports stadiums. Since developing our revolutionary turf optimisation system in 2002, we have become the market leader in sports turf technology, supporting grounds teams in over 600 stadiums worldwide. Our technology helps the teams responsible for the quality of the playing surface grow and maintain world-class turf. We do this through innovations such as high-tech grow lighting systems, smart data monitoring tools, and sustainable grass disease management solutions, such as our autonomous UVC robot. With an international team of more than 70 passionate specialists, we continue to push the boundaries of professional sports turf innovation.

SGL as an employer

Working at SGL means playing in the Champions League. Our team thrives in an informal culture where collaboration, innovation, passion and personal development go hand in hand. We encourage learning, sharing ideas, and taking ownership of your work, so every team member can make an impact. Great work comes from great teams – from Friday drinks and table tennis to team outings that bring colleagues from across the globe together, we make sure there is plenty of fun and connection. At SGL, teams bond in ways that matter to them!

The position

We are looking for a proactive and service-oriented 1st line digital support employee to strengthen our aftersales support team. In this role, you will be the first point of contact for customers using our digital customer portal and digital products. You will handle incoming questions, connect digital products to the customer’s platform, create tickets in the system and provide clear and timely support to customers. When needed, you will coordinate with 2nd line (product owners) and 3rd line (software engineers) support to resolve more complex cases.

Key responsibilities

• Serve as the primary contact for all customer questions regarding digital products, via phone, email, and ticketing systems.
• Ensure uptime and connectivity of our digital products.
• Guide customers through functionalities, troubleshoot login or access issues, and escalate complex technical problems when needed.
• Monitor performance and signal recurring issues or improvement opportunities to the after-sales support manager.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate closely with internal teams (2nd line and 3rd line, sales, operations, agronomy) to ensure timely resolution of customer requests.
• Contribute to articles, FAQs, and user guides to improve self-service for customers.
• Produce regular reports on service KPIs, uptime, and customer satisfaction.

Your profile

We are looking for a team player who brings real value to our team team. Our work culture is open, informal, and friendly—even when working under tight deadlines. We need someone who is proactive, adaptable, and has a practical and pragmatic mindset, with a passion for technology and/or sports.

Your qualifications

• Bachelor’s degree in IT, Business Administration, or related field.
• 3+ years of experience in digital after-sales, customer support, or service operations roles.
• Ability to multitask, prioritise, and remain calm in a fast-paced environment.
• A proactive attitude and eagerness to improve processes and user experience.
• Strong understanding of digital platforms, cloud services, and connected device ecosystems, and the ability to do troubleshooting.
• Strong communication skills and a customer-first mindset. You are communicative and are fluent in both Dutch and English.

What we offer

At SGL, you’ll join an ambitious team in a dynamic international work environment, developing innovative and unique products used worldwide. This is a role with high responsibility, room for personal growth, and a great working atmosphere.

Our benefits

• A challenging international working environment. 
• A versatile role in a young and ambitious team.
• Plenty of responsibility, initiative.
• A competitive salary.
• Bonus structure; the amount is determined based on your personal goals. A standard score of 7 corresponds to a 9% bonus, provided that the company objectives are met.
• 25 vacation days per year.
• Pension scheme.
• Travel allowance. (23ct per km)
• Telephone allowance.
• Home office allowance.
• Work-related training courses to develop skills.
• Healthy work-life balance. Corporate fitness program.
• Fun and team-oriented environment. Hackathons, padel matches, dinners, visiting football games.

We strongly value personal development, and you will have the opportunity to take job-related training to improve your skills and help elevate our the team.

And of course, work should also be enjoyable! That’s why we have fun traditions like ‘Patatdag’ on Fridays, plus regular team bonding activities. Each department receives a budget for team events, so whether it’s a hackathon, a padel match, a dinner, or a football game, you’ll have plenty of opportunities to connect with your colleagues.

Interested?

Would you like more information? Please contact Diederick at 06 103 050 94

Interested? Send us your CV and motivation letter (optional) at hiring@sglsystem.com. We will get back to you as soon as possible.

Acquisition in response to this job posting is not appreciated.