Service information

To ensure optimal performance, safety and reliability of SGL equipment between scheduled service visits, customers are expected to carry out the following routine activities.

General

• Keep plugs and connectors clean and dry. Do not connect equipment if dirt or moisture is present.
• Visually inspect cables and connectors for damage before use.
• Test residual current devices (RCDs) every six months to ensure proper functionality.
• Report unusual noises, alarms, smells, or visible damage to SGL.

Lighting Units

• Keep LED lens plates, HPS bulbs, and HPS & IR reflectors clean using microfiber cloths and demineralized water.
• Visually inspect LED luminaire filters for dirt and contamination.
• SGL replaces LED filters during scheduled annual service visits.
• If replacement of filters is required before the scheduled service visit, new filters can be requested from SGL and replaced by the customer.

Electric Drive

• Charge the battery if the unit is inactive for longer than a month.
• Only use chargers supplied or approved by SGL.
• Keep drive wheels free from grass, mud, and debris.
• Visually inspect the drive system for damage or abnormal wear before use.
• Remove and replace remote control batteries if necessary, during long periods of inactivity.
• Always use alkaline batteries when replacing remote control batteries.

TC/TF50

• Prepare the TC50 for winter conditions.
• Drain water from the pump, filter, and hoses before freezing temperatures occur.
• Clean waterfilters regularly.
• Inspect hoses and connections for leakage or damage before use.
• Clean fan blades in case of severe contamination.

TurfRobot & UVC180

• Recharge the batteries after each use and if the system indicates that the battery is low and needs to be charged.
• Charge the batteries at least once per month during periods of inactivity for UVC180, and every 3 months for TurfRobot.
• Store the TurfRobot and UVC180 in a dry, frost-free environment.
• Only use chargers supplied or approved by SGL.
• Keep UVC bulbs and reflectors clean using microfiber cloths and demineralized water.
• Never clean UVC bulbs while the system is powered on.

Parts Coverage

All parts are covered, including HPS relamping and LED filters. Coverage becomes void in the event of use that is not in accordance with the instructions provided in the product Owner’s Manual.
Replacement parts will be shipped to the principal, with only the transportation costs charged to the principal. The principal is responsible for the installation of the replacement parts. This service level does not include an on-site visit from an SGL engineer.

Essential

All parts are covered, including HPS relamping, IR coverage, and LED filters. Coverage becomes void in the event of use that is not in accordance with the instructions provided in the product Owner’s Manual.
An SGL engineer will visit the site once per year to perform preventive maintenance and carry out any required repairs. If repairs are required outside the scheduled annual maintenance visit, the principal is responsible for carrying out the repairs themselves or waiting until the next annual service visit.

Premium (Most Selected)

All parts are covered, including HPS relamping, IR coverage, and LED filters. Coverage becomes void in the event of use that is not in accordance with the instructions provided in the product Owner’s Manual.
In addition to the annual preventive maintenance visit, SGL engineers will provide on-site support in the event of failures or malfunctions to restore the products to full operational status as quickly as possible.

Custom

The Custom service level is an extension of the Premium service level and does not replace it. The scope of this service level can be tailored to the principal’s specific requirements in consultation with the Area Manager and the Service Department.