Service information

At SGL, we design our products to deliver reliable performance over many years. The expected lifespan below is based on proper maintenance and calculated from the date of manufacture.

Stefan Staijen, SGL Service Engineer, works on the LED50.

Product lifecycle overview

Reaching the indicated lifespan does not mean your product will cease to function. Beyond this point, the components of the relevant product will no longer be covered under the service contract, and SGL cannot guarantee the availability of spare parts. Any replacement parts required after this period will be invoiced separately. Yearly maintenance and repairs will remain fully covered under the service contract.

Category	Product	Components covered up to
Grass Lighting	LED440 LED120 LED60 LED50 LED30 LED10	10 years
	LU440 1000W 400V LU120 LU60	10 years
	MU360 1000W 400V MU360 600W 400V MU160 1000W 400V MU66 MU50 MU36 MU27 MU18	10 years
	BU50PRO BU50 BU10	10 years
	IQ55	6 years
Lighting Accessories	Electric Drive	6 years
Grass Care	TurfRobot GreenGuard UVC180 TC50 TF50	5 years
SGL Assist	PitchCam Turf Quality Sensor fLEX	5 years

Customer responsibilities

To ensure optimal performance, safety and reliability of SGL equipment between scheduled service visits, customers are expected to carry out the following routine activities.

General

Keep plugs and connectors clean and dry. Do not connect equipment if dirt or moisture is present.
Visually inspect cables and connectors for damage before use.
Test residual current devices (RCDs) every six months to ensure proper functionality.
Report unusual noises, alarms, smells, or visible damage to SGL.

Lighting Units

Keep LED lens plates, HPS bulbs, and HPS & IR reflectors clean using microfiber cloths and demineralized water.
Visually inspect LED luminaire filters for dirt and contamination.
SGL replaces LED filters during scheduled annual service visits.
If replacement of filters is required before the scheduled service visit, new filters can be requested from SGL and replaced by the customer.

Electric Drive

Charge the battery if the unit is inactive for longer than a month.
Only use chargers supplied or approved by SGL.
Keep drive wheels free from grass, mud, and debris.
Visually inspect the drive system for damage or abnormal wear before use.
Remove and replace remote control batteries if necessary, during long periods of inactivity.
Always use alkaline batteries when replacing remote control batteries.

TC/TF50

Prepare the TC50 for winter conditions.
Drain water from the pump, filter, and hoses before freezing temperatures occur.
Clean waterfilters regularly.
Inspect hoses and connections for leakage or damage before use.
Clean fan blades in case of severe contamination.

TurfRobot & UVC180

Recharge the batteries after each use and if the system indicates that the battery is low and needs to be charged.
Charge the batteries at least once per month during periods of inactivity for UVC180, and every 3 months for TurfRobot.
Store the TurfRobot and UVC180 in a dry, frost-free environment.
Only use chargers supplied or approved by SGL.
Keep UVC bulbs and reflectors clean using microfiber cloths and demineralized water.
Never clean UVC bulbs while the system is powered on.

Service levels

Under construction.

Contact

If you have any questions, please do not hesitate to contact your designated Area Manager or reach out to our Service Department at service@sglsystem.com.